Not Good Enough

I have a PC running the 64 bit edition of Windows 7. The PC has an ATI Radeon HD 2400 Pro with two 19″ HP LCD screens attached. I have a problem where the left screen reports no signal in the following scenario:

1. The screens are put to sleep by Windows
2. I connect to the computer using Remote Desktop

Some time later when I attempt to use the computer the left screen doesn’t appear to wake up. The screen itself reports that it has no signal. The right screen works – I can see the mouse cursor. The only way I can resolve the issue is to restart the computer (via a remote restart of windows using the shutdown command).

I have a colleague with an almost identical PC . The only difference is that he has an Intel graphics card. He doesn’t get this problem.

I have tried the latest ATI drivers but it made no difference. I have also tried an update from Microsoft which didn’t fix the problem either.

It’s just not good enough!

Update: A workaround is available at http://www.tipsandscripts.net/archives/68

I have an ATI Radeon HD 2400 Pro video card. Back in October I attempted to install the latest ATI drivers in the hope that it would resolve a problem I was having (I was previously using the drivers that came with Windows 7). I downloaded the lasted driver at the time (9.9) from the ATI website and then ran the install. Imagine my surprise when I got the following (sorry about the image quality, I used the camera on my phone):

BSOD when installing ATI Drivers

It turns out that I wasn’t the only one getting these blue screens of death. I think it’s totally unacceptable that a major hardware vendor can release drivers or software that cause a BSOD of death during install. Don’t they test these things?

Since then ATI have released newer drivers. I have successfully managed to install version 9.11 – although it didn’t fix the problem. However. that doesn’t change the fact that ATI released drivers that not only wouldn’t install, but crashed Windows.

It’s just not good enough!