Trend Micro Office Scan causing the System process to use excessive CPU

I had a server run low on disk space on one of the data volumes (a bit over 1 GB free on a 2 TB volume). When this happened, CPU utilisation went up to 100%. Task Manager showed System was the offending process. This is not the first this has happenedto us (although it’s the first time I’ve looked at it).

So, I ran Process Explorer on the server and took a look at the threads for the System process. Here’s what I saw:

TmXPFlt.sys threads in the System process using excessive CPU

TmXPFlt.sys threads in the System process using excessive CPU

It turns out TmXPFlt.sys is part of Trend Micro Office Scan’s virus scan engine. I tried unloading Office Scan but it made no difference. In the end I had to restart the server.

We install anti-virus to protect our servers, not to take them down.

It’s just not good enough!